Morae usability testing software captured the following.
- Video 2 – AVI – WMV – Charity Profile
Issue: Content missing. “Description NA!? Nope they’re not getting my money!”
Recommendation: Add details about charities.
- Video 3 – WMV – Home page
Issue: Little profile of charities. What do they do for Canada?
Recommendation: Feature a charity of the week.
- Video 4 – WMV – Search
Issue: Rather browse through charities than search. “I don’t know who to donate to.”
Recommendation: Allow for multiple ways to find charity profiles.
- Video 5 – WMV – Search Output
Issue: Search output content and design are poor.
Recommendation: Add logos is available. Use lower case and not all caps for names. Don’t use charity numbers.
- Video 6 – MOV – Giving Basket.
Issue: Why if only giving only $1, does the organization want $3.
Recommendation: Percent rate, minimum amount, or rate only start at a larger amounts.
- Video 7 – MOV – Giving Basket.
Issue: How do I donate? I have to go to “Checkout”? This should say Donate.
Recommendation: Change terminology from shopping term to donation.
- Video 8 – WMV – Account Summary Page.
Issue: Little idication about wheather logged in or not. “Did my password change? How did I get here? Am I logged in?” She can’t tell if logged in till she saw Logged Out up at top.
Recommendation: Add Account name to page.