Should staff tweet as themselves?

Who Tweets for you?
Who Tweets for you? By Andrea Berry

Should staff tweet as themselves or should you just have a main handle that directly represents the business organization?

The answer is not definitive but a mix and match from the options below. Source: Who Tweets for you? By Andrea Berry of idealware.org, May 2012.

  • Institutional: Branding the business or a department as an authority. Pro: clear organizational branding allowing for multiple managers. Con: loss of personal feel.
  • Spokesperson: Branding the community around the business or a department. In this case multiple people tweet as themselves, but clearly represent the business. Pro: you get the best of all worlds. Con: it is a lot of work!
  • Expert: Branding a single individual as an expert in a certain area (but you also care that there is an immediate connection to your department). Pro: real person with a organizational connection. Con: just one personality, what if there are more people? What if that person leaves?
  • Personal: Branding a single individual as an expert in a certain area (without caring if there is an immediate connection to Concordia). Pro: real person feel. Con: little connection with organization.

 

(This is reposted from an internal blog by Matthew Burpee)

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Matthew

Digital Communications Professional